Workshop

Strategic Magic: Seeing Through Blind Spots

Have you ever written your organization’s strategy without fully understanding your competition or your funder’s strategy? Strategies are often filled with biases and contain dangerous blind spots. These blind spots can derail what would otherwise be a rich and robust plan. Nonprofit executives, marketers, and their funders need to be wary of — and know how to avoid — the illusions that can critically damage our nonprofit’s success. In this very practical, how-to program, we will show you how to recognize and overcome the mind tricks we all experience while building a strategy.

Customer Service: Getting It Right Every Time

Everyone knows how to say “please” and “thank you.” What organizations really need is an employee standard that will exceed their client’s expectations every time. Using the principles of improvisational theater — presentation, positivity, and “making offers” — you can build a robust and successful customer service program that is easy for your employees to follow and create a friendly and memorable experience for your clientele.

Learning Objectives

Effective Supervision Part II: A Deeper Dive into Decision Making

Successful supervisors start with curiosity and awareness of their own supervisory and communication style, as well as their particular cultural lens. By expanding their view and skillfully shifting these default approaches, they can more fully develop staff and maximize performance. This highly participatory and reflective training takes a deeper look at concepts discussed in TSNE MissionWorks’ Effective Supervision workshop.

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